FAQ’s

At CyberBooks we facilitate the conversion of print-ready manuscripts into eBooks. That’s it.

Here’s how it works:

  • Get an instant free quote based on word count and type of eBook conversion required.
  • Complete the order form – you can order up to five file conversions at a time.
  • Make your payment via our secure payment gateway.
  • Receive email confirmation of your payment.
  • Use the link in the the email to upload your manuscript(s) and cover artwork. Your manuscript and cover artwork must be unlocked and editable, and be in pdf format.

Once we receive your print-ready manuscript/s our Review Process will check to verify word count, language and suitability of content.

We will contact you within one (1) business day to advise of conversion start & delivery date.

Once your conversion has been completed, we will send you an email with a link to download your converted file/s. Your file will be formatted ready for uploading to Amazon, Apple and other eBook trading platforms.

You will review the files and

  • Accept the conversion by approving the work, or
  • Advise us if any conversion related revisions are required (up to three rounds of conversion related revisions are available – Please see Terms & Conditions for full details. We will make the corrections and return for your review and approval.

Our service is ideal for:

  • Authors with print-ready manuscript(s) or a back catalogue of print-ready manuscripts
  • Boutique publishers, book designers, cover designers and anyone who helps authors to publish their work
  • Anyone who needs a print-ready manuscript converted into an eBook, but does not have the in-house capacity to perform the conversion

Once we receive your manuscript we will check the word count selected by you to confirm that you have received the correct quote for the actual word count.

We will also check that the manuscript is in a print ready format and that the files (including cover artwork) are unlocked and editable.

We will also check the content of the manuscript to ensure that it:

  • Is in the English language
  • Does not breach Australian terrorism laws
  • Does not contain inappropriate or pornographic content
  • Is not a multi-media or fixed-text manuscript with extensive graphics.

The Review Process is there to ensure that files are in an optimum state in order that we can convert files within the quickest time frame possible.

Outcomes are:

Review ResultNext Step
Word Count, Manuscript & Cover Artwork in correct formatConversion to commence as per Start Date
Word Count incorrect, Manuscript and Cover Artwork files in correct formatAdvice to customer of variation in word count.

If customer has paid more than they should, a refund will be processed and conversion will commence.

If customer has paid less, then an invoice for the difference will be issued.

Conversion will not commence until difference has been paid.

Please also see FAQ What happens if I change my mind for more details.
Word Count correct, Manuscript not in print ready format but is pdf and Cover Artwork files in correct format.CyberBooks staff will contact you to advise you of the non-compliance issue. We will include possible solutions. These may include quotes to bring the file up to print ready standard.

If you decline, a refund of monies paid will be processed.
Material breaks Australian law or is deemed inappropriate.CyberBooks staff will detail reasons and a refund will be processed.

 

Our instant quotations are based on receiving 100% print-ready manuscripts and cover artwork files in pdf format, unlocked and editable.

Please Note – If you have a print ready file and cover artwork in formats other than pdf, either

  • Convert your files into pdf format and submit through Order Form.
  • Go to Contact Us and select Non pdf print ready file from the Subject List, complete the form, attach your manuscript and submit. CyberBooks staff will contact you and work with you to find a solution.
  • If you have PAID and find that that the message “Only pdf files may be uploaded” is displayed when you go to upload your files, please go to Contact Us, select File upload issues from the Subject List, complete the form, attach your files and submit. CyberBooks staff will contact you and work with you to find a solution.

Or alternatively you can call us on 0404 860 351 in Australia or +61 2 404 860 351 if you are calling internationally.

If you are trying to upload your file and are receiving the error “Only pdf files may be uploaded” please go to Contact Us select File upload issues from the Subject List, complete the form, attach your files and submit. CyberBooks staff will contact you and work with you to find a solution.

Or alternatively you can call us on 0404 860 351 in Australia or +61 2 404 860 351 if you are calling internationally.

Print-Ready is a term used to describe a manuscript which has been fully edited, formatted, designed, prepared and converted into a file that has all the specifications necessary to produce high-resolution printed output, without requiring any additional alteration or intervention.

Without a print ready file we cannot guarantee a digital file which will be appealing and easy to read.

When you upload your manuscript for conversion it will need to be in pdf format and your file must be unlocked and editable.

If you are not sure if you have a print ready file go to Contact Us select Is my manuscript print ready? from the Subject List, complete the form, attach any files and submit. CyberBooks staff will contact you and work with you to find a solution.

Or alternatively you can call us on 0404 860 351 in Australia or +61 2 404 860 351 if you are calling internationally.

This will depend:

  • If print ready is a term new to you then I suggest you check out this article How to Self-Publish Your Book by Jane Friedman. And then spend time on her site reading her articles. Jane is not the only expert in the field of self publishing. So you will need to cast your net wide and check out other sources. This article will give you an overview of the process and her site is full of links to all facets of self publishing and other sources of information on the subject.
  • If you are not sure whether your manuscript is in a print ready format you could submit it to us for evaluation. Once again, go to Contact Us, select Is my manuscript print ready? from the Subject List, complete the form, attach any files and submit. CyberBooks staff will contact you and work with you to find a solution.

Or alternatively you can call us on 0404 860 351 in Australia or +61 2 404 860 351 if you are calling internationally.

No we do not offer a cover artwork service.

We can, if requested, suggest specialist book design service providers.

Call us on 0404 860 351 in Australia or +61 2 404 860 351 if you are calling internationally.

You can cancel your Order at any time up until the commencement of the conversion process. Once conversion goes ahead, the order cannot be cancelled. The files will be converted and no refund will be available.

If you wish to cancel an order you must notify CyberBooks via Contact Us. Select Cancel order from the Subject List, complete the form and submit. CyberBooks staff will contact you to confirm cancellation of order and process any refunds which may be owing.

Refunds are available as per the following conditions:

STEPREFUND
Order submitted, payment processed & Review Process has not been completedThe job will be cancelled and all monies paid will be refunded
Order submitted, payment processed, Review Process has been completed & conversion scheduled but conversion has not commencedThe job will be cancelled and all monies paid less a 7% Administration fee
Order submitted, payment processed, Review Process has been completed & customer advised of variation, e,g. word count nominated was less than actual count.The job will be cancelled and all monies paid less a 7% Administration fee
Order submitted, payment processed, Review Process has been completed & customer has approved that conversion commence and conversion has commencedThe job will be completed. No refund is available
Order submitted, payment processed, Review Process has been completed & customer advised of variation and customer has not made payment and/or customer has not advised CyberBooks to cancel the job within thirty (30) days of notice of variationCyberBooks will cancel the job and retain any monies paid by customer

 

Please note – customer being unaware of variation due to notification of variation being sent to invalid or incorrect email address does not negate the above. It is the customers obligation to keep CyberBooks advised of all current email addresses and the correct email address for administrative correspondence.

Where appropriate, CyberBooks will send reminder notifications at regular intervals

The format of your eBook will depend on the selection you make during the ordering process. You have the following options:

  • epub
  • mobi
  • epub and mobi.

All files are suitable for immediate upload to Amazon, Apple and other eBook trading platforms.

Upon receipt of your files, we will undertake a Review and within one (1) business day advise you of the conversion start and file delivery date. See Approval Date for more information.

Please be aware that all conversion processes are undertaken in Australia. Our working days are Monday to Friday. We are closed on weekends and Public Holidays. See below for Opening Hours.

All quotes and orders for CyberBooks Conversion Service generated through Quotes and/or submitted through the Order Form are based on the following conditions:

  • Manuscript is in a print ready format
  • Manuscript is to be converted into a flowable eBook file
  • Manuscript and cover artwork files are pdf files, are unlocked and are editable
  • Manuscript is written in English

The uploaded manuscript will be subjected to a Review Process where we will check

  • Word count submitted by customer matches actual count of manuscript
  • Manuscript is print ready
  • Manuscript does not contravene Australian law
  • Manuscript is suitable for conversion into a flowable eBook

The 24/7 Quotation for conversion service excludes fixed layout eBooks which contain heavy image content, footnotes, tables, graphs or any other complicated formatting. If you have a fixed layout manuscript please submit a request for Fixed format conversion quotation via our Contact Us form

If word count selected by customer is found to be greater than actual manuscript count, customer will be advised and a refund will be issued.

If word count selected by customer is found to be less than actual manuscript count, customer will be advised and an invoice for the difference will be issued.

If manuscript is found to be not in a print ready format, customer will be advised and CyberBooks staff will work with client to seek a satisfactory solution.

If in any instance the customer has been notified of a variation, customer can cancel the order. Customer will be refunded all monies paid less a 7% Administration fee. (See also FAQ – What happens if I change my mind for additional details).

If in any instance after the customer has paid for and submitted a manuscript for conversion and conversion has commenced and customer resubmits a manuscript which falls within the definition of <Editorial Revisions>, said revisions will not be made and conversion will continue as per original submitted manuscript or until customer advises CyberBooks to cancel the conversion. If customer wishes CyberBooks to convert the manuscript with the Editorial Revisions, customer must raise a new order. It will be at CyberBooks total discretion whether a discount is made available to customer. In this instance, customer must contact CyberBooks and request consideration be given for issuing a discount.

In any instance where CyberBooks has previously converted a manuscript and customer wishes to issue a new  edition of the eBook, this will be treated as a new job.

If in any instance the customer has been notified of a variation, and customer does not pay any outstanding monies or does not cancel the order within thirty (30) days of receipt of advice, CyberBooks will cancel the order and retain any monies paid.

If Customer does not advise CyberBooks within seven (7) business days of date of dispatch of email with converted files requesting that Customer review and approve or submit revisions, it will be assumed that the Customer has approved the conversion and the conversion shall be deemed to have been completed. The making of any changes as defined by the term <Conversion Releated revisions> submitted after the expiry of the above period will be at the discretion of CyberBooks.

Customer is responsible for ensuring that CyberBooks has valid email addresses for all correspondence between CyberBooks and customer.

Customer at all times retains 100% of all right, title and interest in and to the eBook and its contents.

During  the term of conversion, Customer grants CyberBooks the right to store, use, transmit and distribute electronic copies of the eBook as required to facilitate the conversion process.

Please follow this link for full Terms & Conditions for full details.

Definitions used include but are not limited to the following. Please see Terms & Conditions for full details.

  • Approval Date is the day on which a Customer is advised by CyberBooks that conversion will commence.
  • Start Date is the first business day after the date on which the Customer is advised by CyberBooks that conversion will commence.
  • Delivery Date is the Approval Date plus three (3) business days. For example email advising start date goes out on a Friday. Start date is the following Monday (if Public Holiday then Tuesday) and the delivery date is Thursday. Monday plus three (3) days.
  • Review Process is where CyberBooks reviews the submitted manuscript/s to ensure agreement with the Terms and Conditions of CyberBooks Standard Manuscript Conversion Service.
  • Customer is a Customer, or book publisher, or third-party using CyberBooks’ services for, or any other person or entity legally entitled to enter into services with CyberBooks on behalf of any right holder.
  • Maintain the Integrity of the Original Format means that CyberBooks will ensure (1) that text that is meant to be bold or italicised renders as such in the eBook file/s, (2) that letters, phases, and chapter titles are capitalised  and otherwise uniform as in the submitted book and (3) that the overall look and feel of the eBook is as consistent with the original print book as far as is possible.
  • Conversion-related Errors are defined as errors that occur during the initial eBook conversion.
  • Conversion-related Revisions are defined as changes to individual words, portions of words, or punctuation caused by the conversion process. Conversion-related Revisions do not include Editorial Revisions.
  • Editorial Revisions are defined as sentence re-writes, grammar and mechanical changes, reorganisation of paragraphs, chapters and images, as well as any changes to content or presentation that differ from the original Customer submitted manuscript. Any manuscript which after Editorial Revisions is resubmitted for conversion must be done so as a new job. In this situation, any discount is wholly at the discretion of CyberBooks.

If you have a print-ready manuscript and cover artwork in formats other than pdf and wish to obtain a quote to convert them into eBook format, please go to Contact Us and select Non pdf print ready file from the Subject List and complete the form.

Or alternatively you can call us on 0404 860 351 in Australia or +61 2 404 860 351 if you are calling internationally.

The following are some points Customers should keep in mind:

  • A flowable eBook file will render differently on different eReaders, and may look very different from one device to another, and that page count of Customer’s eBook will vary depending on the device used to read it. Additionally, while CyberBooks does its best to ensure that Customer’s eBook renders correctly on as many different devices as possible, there are currently no standards as to how said devices should render any particular eBook. Some may choose to ignore some or all of Customer eBook’s custom formatting.
  • CyberBooks uses its best efforts to “maintain the integrity” of the original format of Customer’s book (as submitted initially by Customer), but cannot guarantee that the formatted eBook will exactly match the original format. No eBook format will ever be identical to the printed and/or originally submitted version of Customer manuscript and that CyberBooks’s inability to make the interior of the eBook look exactly like the submitted version is not a breach of this Agreement.

Formatting your book is the process of designing an electronic version of your book, usually PDF, which is then used to print your book. This is what we refer to when we say, print ready manuscript. This process should only be undertaken once you have your book in its final version. No more edits, changes and so on.

Conversion on the other hand is the process of converting your print ready electronic file into a format which can be read by electronic readers or eReaders. You only need two file types – ePub and Mobi.

  • EPUB file is the most widely accepted ebook format on the market. It’s the industry standard, used by Apple, Kobo, Barnes & Noble and Google for their ebook distribution platforms. ePub files have the extension .epub.
  • MOBI is the format that’s ideal for Amazon Kindle. Mobi files have the extension .mobi.